iGov Web Framework & Content Workshop
Plotting Your Next Move For A Better Website
- Do you know what citizens want from Government websites?
- How do you manage website content and processes?
- How can you tell if your content is good or bad?
- What do you need to build and maintain an effective and useful website for your customers?
This is a 2-day workshop conducted by Coleman Yee from Digital Boomerang, specially designed to address these issues and more.
Through a mix of case studies, discussions and hands-on activities, you will learn about the experiences of other agencies, understand the framework and tools you can use, and apply this knowledge to improve actual content pages from your website during the class.
Who Should Attend
The workshop will be most useful to officers who manage or make decisions for your agency’s website, including:
- Corporate communications executives, managers & directors
- IT managers & directors
- Web project managers
- Webmasters
- Website content owners & editors
What You’ll Learn
At the end of this workshop, participants will be able to:
- understand the importance of improving website content
- know where their website stands in terms of content quality and identify areas to improve on
- use iGov Thrust 2.1 tools to improve their website
- use different strategies to obtain senior management support for website improvement
- plan their next steps to improve website content
Workshop Outline
- What do citizens really want from Government websites?
- Who are your website’s customers? How do you find out?
- Create and use personas to identify your customers’ questions and problems
- Use the Website Scorecard to focus on important website attributes to improve on
- Use the Self-Assessment Tool to identify strengths/weaknesses in Leadership, Planning, Information, Customers, People, Processes and Results
- Use the Content Best Practices & Guidelines to improve your content and processes
- Learn how iGov Thrust 2.1 pilot agencies used these tools to improve their website
- Get buy-in from internal stakeholders
- Plan and prioritise your next steps to improve your website
Workshop Cost
The upcoming series of workshops are subsidised by MICA & IDA, and free for public officers only for FY2010!
About The Trainer
Learn more about our trainer, Coleman Yee.
Frequently-Asked-Questions
- How many participants are there per workshop?
- What is the minimum/maximum number of officers per agency that can attend?
- Is the Framework workshop similar to the earlier iGov seminars and workshops?
- What is this iGov project about?
For More Info
Please contact Samantha Yuen at Tel: (65) 6298 9225 or Email: two-one@digitalboomerang.com.sg.
